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Peoples Bank

Online Banking Login

E-Statements FAQs

What are E-Statements?
E-Statements are an electronic form of statement delivery.
 
What computer system requirements are there?
You will need to ensure that your computer software meets the following system requirements in order to view, print, and/or save your E-Statements.
• Computer with the capability to access the Internet
• Internet Browser that supports 128-bit encryption and is on the list of 
supported browsers. http://info.netteller.com/go/Supported-Browsers
• Adobe Acrobat Reader 6.0 or higher. If you do not have this software you may 
download it for free at http://get.adobe.com/reader/
 
Am I able to select Additional Recipients for my E-Statements?
Yes, you may enroll up to 3 additional recipients for E-Statements by selecting the Additional Recipients menu from the E-Statements tab.
 
Which accounts will I be able to view via E-Statements?
E-Statements are available for checking, savings, and money market accounts. You will be able to select which of your accounts, if not all of them, you would like to receive E-Statements. If a savings account is on a combined statement you will only need to enroll your checking account in order to view both.
 
If my checking and savings statements are combined can I still sign up for E-Statements?
Yes. Your savings statement will continue to be combined with your checking statement. Please access your checking statement to view both.
 
Can I sign up for E-Statements if I receive paper images of my checks?
Yes. Copies of your check images will appear in your E-Statement.
 
Can I still receive paper statements?
No. Once you sign up for E-Statements, paper statements will not be sent through the mail. You will continue to have the option to request historical statements, for which fees may apply.
 
Can I receive E-Statements and have a paper statement sent to someone else (accountant, etc)?
Once you sign up for E-Statements, we are not able to send out paper statements. However, you are able to set your accountant up as an additional recipient to receive a copy of your E-Statement. (See question above on additional recipients)
 
What if I do not receive my E-Statement?
If you have not received an email notifying you that your statement is ready to be viewed, you may have an invalid or outdated email address on file. Login to Peoples Online Banking and click the Email Settings button in the E-Statements tab to check your email address and update if necessary. 
If this is not the issue, then please email us at onlinebanking@peoples-ebank.com.
 
What if my e-mail address changes?
Login to Peoples Online Banking and click the Email Settings button in the E-Statements tab. You may then update your e-mail address.
 
What if I have additional questions?
You may contact us by phone at (877-440-2746), by emailing onlinebanking@peoples-ebank.com or by writing us at Peoples Bank, Attn: Online Banking Department, PO Box 158 Rock Valley, IA 51247.

Rev. 12/2017