Position Title: Operations Specialist
Reports to: Senior Deposit Operations Officer
Classification: Non-Exempt
Revised: March 2022
Reports to: Senior Deposit Operations Officer
Classification: Non-Exempt
Revised: March 2022
Scope
This position reports to the Senior Deposit Operations Officer. The primary responsibilities will be to provide support in the area of deposit operations within the bank.
Accountabilities
Deposit Operations: 70%
- Responsible for preparing the overdraft report, processing return items, non-posts and mailing the overdraft, stop payment and other daily notices.
- Daily balancing of General Ledger Accounts.
- Reconcile in house bank statements and assist with preparing bank and correspondent bank statements as needed.
- This position will process many of the check functions for the bank. This may include items such as reject processing or returned items. This person will assure that such items are in balance and will reconcile entries and make any necessary corrections.
- Process foreign items and accounts payable/BankTel.
- Process incoming and outgoing wires and prepare ACH files for origination.
- Order and maintain customer ATM/Debit Cards and balance incoming ATM transactions and reports.
- Share responsibility for end of year parameters and tax form preparations.
Customer Service: 25%
- Prepare account verifications for customers.
- Assist internal and external customers with problems or questions concerning their accounts i.e., wire transfers, ACH transactions and debit card problems or transaction inquiries, etc.
Other: 5%
- As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities.
Competencies
Adaptability
Able to adjust quickly to different work situations and remain composed under pressure and in stressful situations. Must embrace change and see change as an opportunity. Consider themselves as part of a larger bank team and helps build teamwork.
Attention to Detail
Regard for all important details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details. Able to develop personal tracking/reminder systems to assure that important activities are not missed.
Customer Orientation
Respond sensitively to the needs and priorities of the customer; recognize and take appropriate action to meet their needs and establish an effective working relationship with customers to gain their respect and loyalty.Mathematical Skills
Possess the ability to perform basic mathematical calculations. Those include the understanding of the relationships of numbers and how to perform basic calculations.
Oral/Written Communication
The ability to express and to communicate thoughts and ideas in a professional, clear and concise manner, both orally and in written form to a variety of audiences and to all levels of staff.
Professionalism
Projects a positive image of the bank to all internal and external customers at all times along with the ability to work well with others. Helps to build and promote teamwork.
Time and Work Management
Ability to effectively manage one’s time to complete work according to established deadlines. The ability to prioritize tasks to make the best use of time for high priority tasks.
Education and Special Requirements
- Two-or four-year degree in a business-related field or two to five years of related experience is preferred.
- This job requires skills needed in a typical office environment. This includes computer skills and a working knowledge of Word and Excel, must be able to type, use of ten key communications skills and utilization of typical office equipment.
- Internal: BAI Courses -- All Staff, Operations
Peoples Bank is an Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
